Terms and Conditions

Effective Date: 15 July 2025

Welcome to Tatva Hills Agro (www.tatvahillsagro.com). By accessing or using our website, you agree to comply with the following Terms of Service. These terms govern your use of our website, services, and products.

1. General Information

Tatvahills Agro works closely with local farmers from Uttarakhand, processing their harvest into natural, preservative‑free sauces, spices, and fermented foods. we sell on our platform a growing lineup of fermented sauces, spices, and condiments that combine traditional Himalayan produce with modern culinary appeal.

2. User Accounts

Account Creation: You must create an account to purchase products on Tatva Hills Agro. By creating an account, you agree to provide accurate and current information.
User Responsibilities: You are responsible for safeguarding your account credentials, including your username and password. Tatva Hills Agro will not be liable for unauthorized account activity resulting from your failure to protect your credentials.
Account Termination: We reserve the right to suspend or terminate any account found engaging in suspicious or fraudulent activities. Users may also report suspicious activity to our support team for resolution.

3. Purchases and Orders

Order Acceptance: All orders placed on Tatva Hills Agro are subject to acceptance. You will receive a confirmation email once your order is accepted.
Cancellations: Currently, we do not allow order cancellations after confirmation.
Refunds and Returns: Due to the perishable and consumable nature of our food items, we do not accept returns or offer refunds once an order has been shipped. You can also check our Return and Refund Policy

4. Product Information and Availability

Accurate Descriptions: All product descriptions on our website are accurate and regularly updated.
Out-of-Stock Products: Products that are out of stock will be clearly marked on the website. Users can opt to receive email notifications when these products are restocked.

5. Website Usage

Prohibited Activities: Users are strictly prohibited from engaging in fraudulent activities, hacking, or any misuse of our website.
Intellectual Property: All content on Tatva Hills Agro, including text, images, and graphics, is our property and is protected under intellectual property laws. Unauthorized use of this content is prohibited.

6. Governing Law

These terms are governed by and construed in accordance with the laws of India.

7. Dispute Resolution

Any disputes arising from the use of Tatva Hills Agro will be resolved exclusively in the courts of India.

8. Policy Updates

We may update these Terms of Service periodically. Users will be notified of any changes via email.

9. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us:

Company Name: Tatvahills Agro pvt. ltd.
Address: 1, Mohammadpur, Bhikaji Cama Place, New Delhi, Delhi 110066
Phone: +91 9667730252
Email: care@tatvahillsagro.com

Customer Service hours:
Monday to Saturday: 9:00 AM to 7:00 PM